One of Georgia's goals is to provide quality customer service to foster parents. Georgia is focused on improving IMPACT, which stands for Initial Interest, Mutual Selection, Pre-Service Training, Assessment, Continuing Development, Trauma-Informed Teamwork. Georgia’s customer service motto is Faster, Friendlier and Easier. The goal is be accessible to current and prospective caregivers, be responsive to inquirers, move prospective caregivers through the approval process as expediently as possible, and remove bureaucratic and other barriers to approval and retention to the extent possible. The goal is to provide more flexibility to prospective foster parents. Georgia’s diligent recruitment plan describes a Placement Resource Operations Unit (PRO Unit) which specializes in supporting placements of high-need children and youth through enhanced matching, provision of needed services and intensive practice guidance and consultation to field staff, inpatient facilities and contracted providers.